Return and Refund Policy

Return & Refund Policy – Javda.us

We at Javda.us are committed to providing an exceptional shopping experience. Our return policy ensures flexibility, transparency, and peace of mind on every purchase.

Return Timeframes

  • Most items: Return within 30 days of delivery.
  • Diamond solitaires: Return must be initiated within 14 days.

Eligibility Conditions

  • Item must be unworn, undamaged, and in original condition.
  • Include all original documents and certifications (GIA, IGI, etc.).
  • Items modified by third-party jewelers (e.g., resized, mounted) are non-returnable.

Product-Specific Guidelines

Semi-Mount Rings

  • Returnable within 30 days if the center stone has not been mounted.
  • Alterations by external jewelers make the item ineligible for return.

Diamond Solitaire Rings

  • Return within 14 days of delivery.
  • Original certificates are required; a $250 fee applies for lost documentation.

Wedding Bands & Anniversary Rings

  • Eligible for return within 30 days if the item is unworn and in original condition.
  • Customer covers return shipping unless approved by Javda.us.

International Returns

  • Use UPS or FedEx with tracking to avoid delays.
  • Customer is responsible for shipping and any customs fees.
  • Returns missing documents may be subject to restocking fees or denied.

Refunds

  • Refunds will be issued to the original payment method (credit card, PayPal, or wire transfer).
  • Credit card/PayPal refunds are processed within 5–10 business days.
  • International bank transfer refunds may take up to 3 weeks.

Non-Refundable Items & Restrictions

  • Shipping and handling costs are not refundable.
  • Returns sent without authorization or via COD will not be accepted.

Return Process

  • Email us at service@javda.us with your order number and reason for return.
  • Wait for our return instructions and address before sending the package.
  • Allow 2–4 business days for inspection after the item is received.
  • Refunds are processed within 7 days after inspection approval.

Contact Information

  • Email: service@javda.us
  • Phone:   +1 (213) 444-3799
  • Mailing Address: Javda dba PureNile , 550 S.Hill Suite 880 , Los Angeles , CA 90014

Sale Price Adjustments

You may request a price adjustment within 7 days of shipment. All adjustments are issued as store credit unless otherwise approved.

This return policy is specific to purchases made on www.javda.us. Terms may differ on third-party platforms or domains.