Cancel or Change Your Order
Order Cancellation and Modification Policy
We understand plans can change, and unexpected events may require you to cancel or modify your order. At Javda ❤️ PureNile, your satisfaction is paramount, and we strive to simplify the process for you.
How to Cancel Your Order
If you need to cancel an order, contact our customer support team promptly. We'll gladly assist you, subject to whether your order has shipped or processed.
Modifying Your Order
Need to adjust your order? Our customer support team can help modify product details such as size, color, or quantity, ensuring accurate updates to your order.
Contact Customer Support
For your convenience, reach Javda ❤️ PureNile customer service via:
- 📞 Phone: 1-213-444-3799
- 📧 Email: contact@javda.us
- 💬 Live Chat
Important Notes
- Modifications after shipping confirmation may delay your shipment.
- Custom orders are final and include a $250 labor fee for cancellations or adjustments.
- Special and expedited shipping orders cannot be canceled or modified.
How do I confirm if my cancellation request was successful?
You’ll receive a confirmation via email or phone. If you haven't, your order likely shipped and can't be canceled. Refunds are processed within 30 business days.
What if my order has already shipped?
Contact us immediately to arrange a return per our return policy.
Why was my order canceled without consent?
Orders may be canceled due to incomplete information, unavailable products, or security concerns. We’ll notify you of alternatives when possible.
What if I have additional questions about cancellations?
Contact us at 1-213-444-3799 or contact@javda.us. We're always ready to assist you.
Need immediate help? Contact Customer Support or Start a Live Chat Now!
Review our Refund Policy or explore more details about Shipping Information.