Use HTML to format your text so it can be easily read. Shop Now
1 Ct. tw. diamond studs starting at $490 Shop now
Our new summer-inspired Shop Now

  • Return & Refund Policy
  • Exchange Policy
  • Extended Return Policy
  • Order Cancellation
  • Warranty Policy

Jewelry Education Diamonds Gemstone Precious Metals Stone Setting Methods Conflict Free Diamonds
Return & Refund Policy Exchange Policy Extended Return Policy Order Cancellation Warranty Policy
Privacy Policy Secure Shopping Terms & Conditions
Check Orders 1.5% Discount Bank Wires Credit Card Options Cashier Cheque Money Orders Layaway Plans PayPal Safe & Secure
Shipping Policy International Orders Military Shipping Policy
Jewelry Customization Engraving Services Cleaning & Servicing Your Ring Ring Sizer Shopping FAQ Tanzanite Education
About Javda ❤️ PureNile Affiliate Program Affiliate Program FAQs Affiliate Terms & Conditions Contact Us
Facebook Instagram Pinterest Twitter YouTube Ebay Seller

Cancel or Change Your Order

Order Cancellation and Modification Policy

We understand plans can change, and unexpected events may require you to cancel or modify your order. At Javda ❤️ PureNile, your satisfaction is paramount, and we strive to simplify the process for you.

How to Cancel Your Order

If you need to cancel an order, contact our customer support team promptly. We'll gladly assist you, subject to whether your order has shipped or processed.

Modifying Your Order

Need to adjust your order? Our customer support team can help modify product details such as size, color, or quantity, ensuring accurate updates to your order.

Contact Customer Support

For your convenience, reach Javda ❤️ PureNile customer service via:

Important Notes

  • Modifications after shipping confirmation may delay your shipment.
  • Custom orders are final and include a $250 labor fee for cancellations or adjustments.
  • Special and expedited shipping orders cannot be canceled or modified.

How do I confirm if my cancellation request was successful?

You’ll receive a confirmation via email or phone. If you haven't, your order likely shipped and can't be canceled. Refunds are processed within 30 business days.

What if my order has already shipped?

Contact us immediately to arrange a return per our return policy.

Why was my order canceled without consent?

Orders may be canceled due to incomplete information, unavailable products, or security concerns. We’ll notify you of alternatives when possible.

What if I have additional questions about cancellations?

Contact us at 1-213-444-3799 or contact@javda.us. We're always ready to assist you.

Need immediate help? Contact Customer Support or Start a Live Chat Now!

Javda ❤️ PureNile Order Cancellation Policy

Review our Refund Policy or explore more details about Shipping Information.