Easy Exchange Policy – Designed for Your Peace of Mind

We want you to love every piece you receive from us. That’s why we offer a simple and transparent 30-day return and one-time exchange policy for most custom jewelry orders.

What's Eligible?

To qualify for a return or exchange, the jewelry must be:

• Unworn and free from damage or signs of wear
• In its original packaging with all tags and certifications included
• Accompanied by proof of purchase (receipt or order number)

Need a Different Size or Style?

No problem. You can request a one-time exchange for a different size, color, or style — as long as the replacement is of equal or lesser value. Just contact our support team to get started.

What’s Not Returnable?

• Customized jewelry that’s been engraved, resized, or modified by another jeweler
• Clearance, final sale, or promotional items
• Ring sizes: Women’s 8+ and Men’s 12+ (due to labor-intensive resizing)

Customization Fees & Policies

Some advanced customizations may involve additional labor or material fees. If applicable, these fees are non-refundable. We'll let you know upfront before production begins.

Once an exchange is completed, the new item becomes final sale and cannot be returned again.

We’re Here to Help

If you’re unsure whether your item qualifies or have special requests, just reach out. Our friendly customer care team will walk you through your options and help you feel confident every step of the way.