How long should it take to receive my order?

In most cases, your order should arrive in 7 to 10 days. For items that are in stock, we begin order processing and fulfillment immediately. It takes 5-7 days for shipping via USPS Priority Mail.

Orders from abroad will take longer. Large or unique orders will be planned in consultation with you.

I received the wrong item, what do I do?

Kindly get in touch with Javda Jewelry via phone at 1(800)618-0057 or over the link at gloria@javda.com.
After placing your order, check to make sure you got what you ordered. If Javda Jewelry filled your purchase incorrectly, we'll cover the cost of return shipping and send you the right item.

The item I received does fit, or I am not satisfied with it, what should I do?

The goal of Javda Jewelry is to make you happy. Please refer to the section above about exchanges. Then get in touch with Javda Jewelry so we can determine the best course of action.

Can I view the STATUS of my orders?

Make an account and place an order to see the status of your order. Next, select 'My Account' from the menu on the right. When an order's status (processing, shipping, etc.) changes at the time of purchase, you should also receive email updates.

Who can I contact with any questions?

Please call 1(800)618-0057 or send an email to gloria@javda.com to get in touch with Javda Jewelry. Please only phone between 10:00 AM and 5:00 PM PST; you can email at any time.

How long does it take to design a piece of custom jewelry?

It takes 7–10 business days to design custom jewelry, and it only takes 2 days to add changes. After approval, production should begin in four to five weeks.

Due dates can be flexible while working on-site, and the procedure can take seven to eight weeks, depending on the necessary revisions. If urgent work is required by a specific date, it might be scheduled. Everyone's experience will be better the more time allotted.

Can you send items next day air?

We are able to expedite an order and use the "next day" option, but the cost of delivery will be borne by you.

How do I pick a style for my engagement ring?

Visit our showroom to chat with our team or look at our online inventory. Select your favorite pieces from our inventory, then collaborate with our designers to create something exquisite. If you are unsure of the kind of style your intended will choose, you can pop the question with a quick solitaire. Once engaged, you and your partner can design a ring together.

Why do I need to include my real email address & phone number when I order?

We guarantee not to send you spam and to keep your information private. In order to discuss your order and avoid any unforeseen problems, kindly supply our customer service with your contact data. A simple finger mistake could lead to inaccurate credit card information. Furthermore, there can be times when the item you want isn't available.

Additionally, we want to make sure that you get our email confirmation as proof of the order. We enjoy providing client service; all we need is a way to maintain open lines of contact.

My order confirmation is not correct, what should I do?

There is no need to become alarmed if the order confirmation turns out to be incorrect. Errors occur, and Javda Jewelry is available to help. First, go over your entire order very carefully, making sure to pay special attention to the items and sizes you have chosen. This must be completed before selecting the Confirm Order button at the checkout.

Verifying things a second time is a fast chore that can spare you stress and future issues. Don't panic, though, if you do happen to notice a mistake in your order confirmation. A committed staff at Javda Jewelry is available to assist you with any problems.

You can easily contact them by sending an email to gloria@javda.com. Alternatively, you can give their customer support hotline a call at 1(800)618-0057 if you'd rather take a more direct approach.

The personnel is informed and friendly. Note that their hours of availability are 10:00 AM to 5:00 PM PST. Reach out to them during those times.

Recall that Javda Jewelry wants your experience to be as easy as possible and recognizes how important your satisfaction is. Thus, don't be afraid to get in touch with them if you have any queries or worries. Their committed customer service team is available to assist you with any questions you may have at any time.

When you become engaged and work with your spouse to create a ring, it is imperative that you double-check your order confirmation. This guarantees satisfaction and accuracy. Verify your order one more time before finalizing it to make sure there are no possible problems. Contact Javda Jewelry as soon as possible if you discover a mistake, and they would be happy to assist you.

What are the Payment Methods?

Javda accepts the following payment method:

• Orders
• 25% Discount Bank Wires
• Credit Card Options
• Cashier Cheque
• Money Orders
• Layaway Plans
• PayPal Safe & Secure