Typically, orders arrive within 7 to 10 business days. Items in stock ship promptly, usually within 5-7 days via USPS Priority Mail. International and custom orders may require additional processing time.

Please contact our customer support immediately at 1-213-444-3799 or email us at gloria@javda.us. We’ll promptly correct the mistake by covering return shipping and sending you the correct item.

Your satisfaction is our priority. Please refer to our exchange policy, then contact us at gloria@javda.us or call 1-213-444-3799 to discuss your options.

Log into your account and click "My Account" to view your order status. You'll also receive automatic email updates whenever your order status changes.

Reach us by phone at 1-213-444-3799 (10:00 AM to 5:00 PM PST) or email us anytime at gloria@javda.us. We’re here to assist you!

Custom jewelry design takes approximately 7–10 business days, with an additional 2 days per revision. After approval, production typically requires 4–5 weeks. Rush orders can be accommodated upon request.

Yes, expedited Next Day Air shipping is available at your expense. Contact customer service to arrange expedited shipping options.

Visit our showroom or browse online to find inspiration. Choose your favorite styles, then collaborate with our designers to craft your dream ring. If unsure, consider proposing with a classic solitaire and designing together afterward.

Accurate contact details help us efficiently process your order and resolve any issues promptly. We respect your privacy and never share or misuse your personal information.

Please carefully verify your order before confirming. If you notice an error after confirmation, immediately contact our customer support at 1-213-444-3799 (10:00 AM to 5:00 PM PST) or email gloria@javda.us. We’ll assist you promptly.

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